A HighLevel to Votel migration guide from a former HighLevel Director. What moves from GoHighLevel to Votel automatically, what you rebuild by hand, how to keep your phone number, and a nine-step plan that doesn't drop a lead.
THE SHORT ANSWER
Yes, you can migrate. Do the phone number first.
Yes, you can migrate from GoHighLevel to Votel. MoveOver copies 23 HighLevel asset types into Votel, including contacts, pipelines, workflows, calendars, funnels and Voice AI agents, with anything live switched off until you review it. Phone numbers transfer separately and need a new A2P 10DLC registration, which usually takes 10 to 15 days, so start that first.
MoveOver scope from its product page (October 2026). Phone steps from the HighLevel to Votel phone migration guide. I earn a commission on Votel signups through my link.
I spent six years at HighLevel, and I'll say it plainly: if it's working, there's no prize for moving. But if you've already decided, here's how to do it without losing a lead.
Good reasons to move
Reasons to wait
MoveOver is a Chrome extension that copies a HighLevel sub-account into Votel: 23 asset types in all. Workflows, calendars and scheduled social posts arrive as drafts or switched off, so nothing fires before you've reviewed it. Contacts are matched by email, and existing Votel contacts are never overwritten.
| Area | What comes across |
|---|---|
| Sites and lead capture | Published pages (as HTML), funnel structure, forms, surveys, calendars, upcoming appointments, media library files, trigger links |
| Automation and AI | Workflows, contacts mid-sequence, workflow emails, Voice AI agents, AI Studio projects |
| CRM and marketing | Contacts with tags, fields, notes and tasks; pipelines and stages; opportunities; message templates; tags; scheduled social posts |
| Payments | Products, coupons, open invoices |
| Settings | Custom field definitions, and custom values (they become Votel global variables) |
From the MoveOver page as of October 2026. MoveOver writes a migration report listing anything that needs a decision from you (for example, a workflow step Votel can't run). Read it before you switch anything on.
This is the slowest part of the move, so start it first. The number can transfer. Its settings and its texting approval don't.
| Step | What to do |
|---|---|
| Inventory the number | Write down the number, Location ID, whether it's LC Phone or your own Twilio, routing, hours, and A2P details. Don't release it. |
| Buy a temporary Votel number | Test calls and texts on it while the old number keeps working. |
| Register A2P 10DLC in Votel | Brand first, then Campaign. Texting approval doesn't follow the number, so this restarts. Allow roughly 10 to 15 days. |
| Ask Votel to prepare the transfer | Confirm the receiving account, the approver and a cutover window. |
| Request the transfer | From HighLevel Support for LC Phone, or Twilio Support if you brought your own account. Often 1 to 2 business days once they have every detail. |
| Cut over | Attach the number in Votel, restore routing and voicemail, and test calls, texts, STOP and HELP. Plan a one to four hour window. |
| Watch it | Check closely for 24 hours, review again at 48 to 72, and only then cancel the old service. |
Timings are planning guidance from the HighLevel to Votel phone migration guide, not a Votel guarantee. Texts sent to the old number during the switch don't forward automatically, so warn the client.
After the pilot, write down what you had to fix by hand. That list is your checklist for every client after it.
Start the Votel trial, set up your branding, and buy a temporary number so A2P can start. MoveOver access comes with a paid Votel plan opened through my link. The MoveOver page has the current terms.
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I earn a commission if you sign up for Votel through this link, at no cost to you. It doesn't change what's on this page. Full disclosure in the terms, section 4.
Yes. Most agencies do it in two parts. The account data (contacts, pipelines, opportunities, workflows, calendars, forms, funnels and more) moves with MoveOver, which copies 23 HighLevel asset types into Votel and leaves workflows and calendars switched off until you review them. Phone numbers move separately, through an account-to-account transfer and a fresh A2P 10DLC registration. The full plan is in how to migrate from GoHighLevel to Votel.
Yes. GoHighLevel and HighLevel are the same platform, so the path is the same: inventory the sub-account, run MoveOver to copy the data across, rebuild the few things that never transfer (users, domains, payment gateways, integrations), then move the phone number last. Run both side by side until calls, texts and bookings test clean in Votel. Expect the texting side to take the longest, because A2P approval doesn't follow the number and a new registration usually takes 10 to 15 days.
Yes, as drafts. MoveOver copies workflows, the contacts sitting mid-sequence and the workflow emails, but leaves them switched off. Any step Votel can't run is flagged in the migration report instead of being translated, so review each workflow before you turn it on.
Yes. Request an account-to-account transfer from HighLevel Support (LC Phone) or Twilio Support (your own account). The number moves, but its routing and its A2P texting approval don't, so register A2P in Votel early and run a temporary number in parallel until the transfer is done.
Not onto the contact yet. MoveOver saves conversation history to your local archive when you ask for it, along with past appointments and paid invoices.
The data copy is the quick part. The phone number usually sets the pace: about 1 to 2 business days for the transfer once support has every detail, and roughly 10 to 15 days for a straightforward A2P registration. Plan two to three weeks for a pilot client, faster for the ones after.
Yes. From the HighLevel side, a workflow can send a contact to Votel the moment something happens (a form fill, a missed call, a pipeline move) using HighLevel's Custom Webhook action, and Votel can start an agent workflow from that webhook. Results come back through HighLevel's Inbound Webhook trigger, or through Zapier or Make if you'd rather not touch webhooks. The step-by-step version is in how to connect Votel to GoHighLevel.
Yes. Votel's documentation lists an OAuth connection to a GoHighLevel business location, plus an MCP-based GoHighLevel connection, and its voice, SMS and email agents can use connected tools while they're talking to a customer. Votel's integration catalog also lists an Import from GoHighLevel option. Availability changes, so check the agent integrations section of Votel's docs for exactly what the connection can do on your plan today.
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